Hey all,
when coming off the UB89 a few weeks ago (mental note - must post review of the trip), I was forced to bag off instead of using the trapeze. This was the first time that I'd used my shiny new Kent Tooling rachtect reel in anger. I'd sort of put a rebreather down on top of my old one and it didn't like it.
Only catch was that when i reached the surface, it came apart on me (literally). The spool came off the backplate and it spiralled down into the depths :'( and I had to cut the line to prevent getting me or others getting tangled. As you can imagine, I was unhappy as their reels are rather expensive. The following day, I called John in Kent Tooling to let him know what had happened. To be honest, I didn't expect much (having had bad experiences with Northern Diver and other UK shops in the past) but wanted to vent my anger and frsutration

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Fair play to John and Kent Tooling. As soon as I described what had happened, he offered to replace the reel. No further questions or anything. I didn't need to yell, scream, cry or beg! All he needed was an email with my address and my new reel arrived today

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I just want to give a big THUMBS UP to John and Kent Tooling for
1) providing brilliant customer care
2) producing a quality product also.
I have no problems recommending them to others either.
Andy